Terms & Conditions
Robin Turnbull's Bagpiping Service
When booking a bagpiper, drummer or highland dancer with Robin Turnbull's Bagpiping Service, you must agree to the following:
Performance and Uniform
You can expect a high quality of piping and a high standard of uniform when booking through Robin Turnbull's Bagpiping Service.
Your piper will most likely be Robin, however, it could be one of our back-up pipers (usually James Douglas). This is to allow Robin Turnbull’s Bagpiping Service to have multiple bookings in one day. This also allows you to have a back-up piper if anything happens to Robin (injury, major life event), and it will all be sorted by us.
Regardless of the piper, you still hold the right to expect the same high quality piping and high standard of uniform.
Payment
You must inform Robin when you make any payments into his account.
A non-refundable deposit is required when booking. This ensures that your bagpiper keeps the date available for you.
The rest of the payment is required 4 weeks before the date of the event. 40% of that, and the deposit, will be non-refundable if you cancel within those 4 weeks. This could be more if costs are incurred by your bagpiper in preparation for the event. Evidence of incurred costs will be provided.
If you cancel within 24 hours of the event, the full payment will be non refundable.
If we cancel, and another bagpiper/drummer is not provided, all money paid, including the deposit, will be refunded.
An invoice is available to all customers upon request.
Robin with his back up piper James